Explainer Videos to Simplify Returns for Shoppers, Store Owners, and Brands

My ongoing work with this logistics tech startup has seen them through two successful acquisitions by PayPal and then UPS.

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Transforming the Return Experience for 3 Audiences

Happy Returns, a reverse logistics startup, offers a unique service catering to three types of customers: shoppers seeking easy and convenient returns, retailers needing a streamlined returns process, and brick-and-mortar establishments wanting to boost foot traffic. They came to me asking to create an animated explainer video to illustrate these services.

I decided to create three separate videos that share common elements but tailor the message for each market segment. The main character of all three videos would be a stylish discerning shopper whose online shopping experience falls short of expectations. After which happy Returns would swoop in and save the day.

Role

Art Director / Illustrator / Motion Designer

Team

Jordan Flickinger – Product Marketing Manager

Matthew Prewitt – Creative Services Designer

Aline Lopez- Project Manager

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After the initial set of videos, I’ve continued the relationship by animating several tutorials, translations, and promotional videos.