Explainer Videos to Simplify Returns for Shoppers, Store Owners, and Brands
My ongoing work with this logistics tech startup has seen them through two successful acquisitions by PayPal and then UPS.

Transforming the Return Experience for 3 Audiences
Happy Returns, a reverse logistics startup, offers a unique service catering to three types of customers: shoppers seeking easy and convenient returns, retailers needing a streamlined returns process, and brick-and-mortar establishments wanting to boost foot traffic. They came to me asking to create an animated explainer video to illustrate these services.
I decided to create three separate videos that share common elements but tailor the message for each market segment. The main character of all three videos would be a stylish discerning shopper whose online shopping experience falls short of expectations. After which happy Returns would swoop in and save the day.
Role
Art Director / Illustrator / Motion Designer
Team
Jordan Flickinger – Product Marketing Manager
Matthew Prewitt – Creative Services Designer
Aline Lopez- Project Manager








After the initial set of videos, I’ve continued the relationship by animating several tutorials, translations, and promotional videos.

